Privacy Policy:
Creative Design Firm respects your right to privacy. We do not sell customer information to any outside company or third party, so your information is always kept confidential with us.

Terms of Sale:
A 50% non-refundable deposit is due on ALL jobs prior to start of any work. Balance due upon completion, prior to the release of printed materials, digital files, or upload of digital files and webpages to client's host/server. All orders for services ( banners, websites, printed materials) of less than or equal to $250 must be prepaid, in FULL. Creative Design Firm does not barter its services. All services require full payment. Also any service added that is not part of original contract must be PREPAID. We currently only accept payment through Paypal. Please add an additional 3% to any order to cover these fees.

Turnaround Time:
Please allow 3-10 day turnaround time for graphic design and 30-60 days for basic web design assignments once a complete order is placed. The quoted turnaround times can vary and are not guaranteed. They turnaround time start when clients order is verified all agreements, forms and/or contracts have been submitted, and provided that Creative Design Firm has received all images, artwork, digital files, security permissions, usernames, passwords, textual content, and any other content or information needed to create clients project.

Any rush request after hours or on weekends are processed at an additional cost. Rush orders are subject to a $50.00 rush charge.
Content, Image, Artwork & File Requirements: Creative Design Firm does NOT write, create, or edit content. All textual content must be supplied as it should appear on clients’ website or final graphic design. All content and client design specifications must be supplied prior to initiating work on project. Any changes made to initial content received by Creative Design Firm will result in an additional charge.

Proofs:
Creative Design Firm strongly recommends that all design work receive at least a one-time proofing by the client to ensure that all information is correct. Clients are 100% responsible for the accuracy of layouts. Please proofread all layouts carefully. A signed authorization must accompany each proof before printing cycles are started and before files are made active online. Any changes made to initial content and/or instructions received by Creative Design Firm will result in a minimum service charge of $40 per hour. Any additional changes made after the final proof approval will be billed at a minimum of $15.00 each to be paid in full before order is completed. Creative Design Firm will reproduce color from submitted photos, or digital layouts as closely as possible, but cannot exactly match color and density because of limitations in the printing process and digital media. Designs We do not accept responsibility for color variations between submitted images and the actual artwork or product they represent whether in print or online. We recommend sending images using 100dpi for websites or banners request using Marcomedia Flash.

Client's Alterations/change requests:
It is the Client’s responsibility to check the proof carefully and thoroughly. There shall be no charges to the Client for revisions or corrections or additions made necessary by errors on the part of Creative Design Firm prior to authorization to print. Any other changes requested by the Client shall be considered Client's Alterations if they are requested after the acceptance of the authorization to print. Client alterations and/or changes from the original submitted specifications and submitted material will be subject to an additional charge. After signed final proof approval, any changes will be billed separately.

Refund Policy:
Graphic Design - A full refund, less the non-refundable 50% design deposit is available prior to release, to the client, of graphic designs and/or digital files created by Creative Design Firm, and prior to Creative Design Firm receiving a signed authorization of proof acceptance. After proof has been accepted, no refund is available on graphic and design services.
All refund requests must be received in writing. U.S. and Canadian Postal mail and fax notifications are acceptable. Phone requests will not constitute acceptance of any refund request.

Design Credit:
Creative Design Firm will print and/or include a small graphic or web design credit on the completed projects which will state either, "created by Creative Design Firm", "CreativeDesignFirm.com"; unless client requests in writing that the credit not be printed.

Creative Design Firm reserve the right to use any submitted materials or finished product for promotional purposes. All materials we create in producing your job are the property of Creative Design Firm. This includes typeset layouts, graphics and designs. While we may use the typset or template in another project, your images and files will NOT be sold or given to any other party. Creative Design Firm reserves the right to distribute free samples of your job. Your images will not be used in any national advertising without your prior consent.

Right to Refuse:
Creative Design Firm reserves the right to refuse or terminate service for any reason. In no event will Creative Design Firm be liable to the Client or any third party for any damages, including in lost profits, lost savings or other incidental, consequential or special damages arising out of the refusal of services even if Creative Design Firm has been advised of the possibility of such damages.

Indemnification:
The client will indemnify and hold harmless the designer, Creative Design Firm, from any and all loss, cost expense, and damages on any and all manner of claims, demands, actions and proceeding that may be instituted against the designer on the grounds alleging that said design and/or printing violates any copyright or any proprietary right of any person. It is the clients’ responsibility to screen the use of photos or artwork which are copyrighted or have copyright pending. You certify that you own the rights to use the image(s) being reproduced.